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Posted on September 6, 2011 by Atul Vashistha
Winds of change whistles through outsourcing industry
December 28th 2010 – Tuesday
By Atul Vashistha
Staffing augmentation, labour arbitrage and India. For many out there, outsourcing seems to be defined only by the above – people working for low compensation in locations such as India helping the client save significant monies.
That is outsourcing to them. However, the recent and continuing downturn in 2009 and 2010, has upset many notions and models that have been in place for over a decade. What was considered to be the norm or the normal as far as outsourcing is concerned, is now in flux and so requires different responses.
Take for instance, the call centre business. There was a time when India was the only market given due consideration, as far as setting up call centre operations was concerned. That notion has been dispelled by other markets such as the Philippines and Costa Rica, which have showcased themselves in exemplary fashion as far as the provision of voice-based customer support services is concerned. In similar manner, we see the rise of engineering services and local players in Brazil and Russia, increasingly emerging as a premier destination for the outsourcing of complex engineering and applications activities.
The above instances are just some of the many shifts and changes we are likely to continue to witness. In particular, they point towards an endeavour to be on the lookout for markets with newer skill sets, and not just go by established norms wherein predestinated markets such as India have long been considered to be the haven for any and every kind of outsourcing.
Spreading risk
In the same breath, it is vital that markets with access to equal or better technology processes are also identified. The situation is akin to the age old maxim wherein stock diversification is key to a healthy nest egg; depending on just one or more markets for all of one’s outsourcing needs is really not a very good idea. Increased attrition and competition for resources point to the need for geographic diversification. Besides skill sets and technology, there are other reasons for which alternate markets also need to be actively considered.
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via Outsourcing – Features – Winds of change whistles through outsourcing industry.
Posted on September 6, 2011 by Atul Vashistha
Samba nation plays the right tune
June 13th 2011 – Atul Vashistha & Sudeep Misra take a look at sourcing trends, traps and opportunities in BrazilDiversify your stock portfolio – this is a mantra we have been hearing for ages. Well, it is now ringing true in sourcing too! As global sourcing continues to grow, so does the interest in new locations. Companies are interested in new locations to diversify risk but also to better serve their own diverse operations or diverse needs.One of these rising destinations is Brazil. The nation is emerging as an alternative or complementary location to other offshore locations, with an interesting combination of characteristics that are similar but also very different from the traditional low-cost locations, such as India and Philippines. Brazil has a very a strong economy domestically, which was one of the least affected in the world by the economic downturn. Many of its Latin American neighbours are also experiencing strong growth in their GDP. The Latin America services market will reach US$31 billion in 2010, with a 10.4% CAGR through 2013. Brazil comprises about 40% of this total, with an expected growth rate that is higher than the regions average.Growth Rate Forecast for IT Spending 2009-2014 - Latin America Leads Spending GrowthSeveral US and European based suppliers are active in the country. IBM, Unisys, HP-EDS, Accenture, Capgemini and TelePerformance have offshore centres in Brazil. Even Indian firms such as TCS and Infosys are present here. More importantly, several strong local firms seem to have a head start, such as Stefannini, Tivit, BRQ, CPM Braxis, Ci&T and Politec to name a few. TRENDSThe IT services market in Brazil is characterised by the emergence and growing maturity of local service providers, continuous investment in Brazil-based operations, the growth of all major global providers participating in the Brazil market, and the arrival of the leading Indian players into Brazil notably TCS, Infosys, Wipro, and to a lesser degree HCL and Cognizant.All these players have always expressed that they could not afford to be absent in the promising Brazilian market. In fact, Capgemini’s recent partial acquisition of CPM Braxis and Chilean IT Company Quintec’s plans to merge with Brazil’s Politecis a clear signal to Brazil’s and LatAm’s potential. The various players have also indicated that they expect a solid, steady growth of the internal market in the next one to two years, with a long-term perspective that more-decisive support from the government will make service costs more competitive abroad.
via Outsourcing – Features – Samba nation plays the right tune.
Posted on April 26, 2011 by Atul Vashistha
Home | Swell.org.
Love the idea and so wanted to share it!
Swell.org, an online community of people in business eager to get involved with philanthropic causes around the world. By identifying your strengths and areas of interest, Swell.org, in partnership with Executives Without Borders, aims to leverage the same skill sets that are used to make business successful with humanitarian projects that alleviate suffering.
Posted on March 26, 2011 by Atul Vashistha
Global Services – Accenture Raises Outlook, Shares Rise.
The market is showing strength for global players that are well positioned to go beyond labor arbitrage savings. - Atul Vashistha
Accenture said it expects earnings per share for the full fiscal year to be between $3.22 to $3.30 — above a December forecast of $3.08 to $3.16. The outlook also beat the average analyst forecast of $3.14 per share, according to Thomson Reuters I/B/E/S.
Accenture helps companies cut costs and improve operations through consulting, outsourcing and other services. Clients who had cut back during the recession have recently begun investing again, to position themselves for an economic recovery and to keep up with new technologies like cloud computing.
Chief Executive Pierre Nanterme said demand for the company’s services was strong, with bookings in the second quarter totaling $7 billion. Bookings in the previous quarter had been $6.3 billion.
Quarterly revenue before reimbursements rose to $6.5 billion from $5.5 billion a year earlier. Consulting revenue rose 20 percent year-on-year to $3.5 billion, while outsourcing revenue rose 13 percent to $2.5 billion, the company said.
Quarterly net income rose to 75 cents per share from 60 cents per share a year earlier.
Gross margin, however, fell to 31.7 percent from 32.7 percent a year earlier. The company blamed higher compensation as well as costs of hiring and training new employees to meet higher demand.
Shares in Accenture rose to $54.80 following the report, after closing at $51.96 on the New York Stock Exchange, up 2.5 percent during the regular session.
Source:Reuters
Posted on November 27, 2010 by Atul
This is the reason why in mid 2009, Neo Group launched its “Global Supply Risk Monitor” service. Too much geographic concentration is not healthy, just like how many us diversify our stock or investment portfolios.
BANGALORE: The Mumbai terror attack of 2008 created a term that is increasingly coming into the lexicon of IT outsourcing, India plus one. Some attribute the origin of that term to Forrester Research , which, following the terror attack and the Satyam scandal, recommended that companies should derisk by spreading their outsourcing operations beyond India, to at least one other country. Recently, Hewlett-Packards VP of enterprise services Robb Rasmussen said in an interview to CIO.com that a lot of HP clients want an India-plus-one strategy. “Historically, theyve had a presence in India, but to mitigate risk,theyd like to have some assets somewhere else,” he said. Tom Georgens, CEO of storage company NetApp , told TOI last month that the company needed to diversify from India, which is currently its second biggest site, the first being its California headquarters. “There are risks of inflation, the infrastructure may not catch up, and there are any number of things that are beyond our control,” he said. India currently dominates the outsourcing market. A survey by Capgemini, in partnership with Harris Interactive, which was released in September this year, found that more than 60% of the US companies surveyed were outsourcing to India. China came in second at 27% and Latin America at 25%. Most estimates indicate that India has well over a 50% share of the total outsourcing market. But current trends suggest this figure will come down. John C McCarthy, VP and principal analyst in Forrester Research, says clients are increasingly looking at an India-plus-one strategy to hedge geopolitical risks. Firms are also seen to need to curry favour with local governments for local licenses and business, and with more and more countries jumping on the offshoring bandwagon and offering themselves as competitive locations, global firms are being compelled to give some of the outsourcing business to those geographies.
via Outsourcing market: Too much dependence on India is seen to be a risk – The Economic Times.
Posted on November 13, 2010 by Atul
Certification Details for Certifications by Keyword Search – Certification Finder – Americas Career InfoNet.
| IAOP certifications and trainings are now approved by and listed with CareerOneStop which is sponsored by the U.S. Department of Labor, Employment and Training Administration. IAOP certifications are listed in the online directory, Certification Finder. IAOP is included as a Workforce Eligible Training Provider (ELT), which is established in compliance with Title 1 of the Workforce Investment Act (WIA) of 1998 to present a broad and diverse selection of training choices to support employment goals of individuals. WIA funding for full or partial reimbursement of training, education or certification is administered and approved at the state level and varies by needs of each individual, who must apply at their local OneStop Center.
WIA services and funding are available to job seekers, laid off workers, youth, incumbent workers, new entrants to the workforce, veterans, persons with disabilities and employers.
All IAOP certifications (COP, aCOP, COS-HR, COS-TP, COS-F& A) as well as the Online COP Master Class and the Online Outsourcing Governance Workshop (NEW!) are now recognized and approved by the Dept of Labor and CareerOneStop network. This means, that funding is available to qualified candidates, on a state-by-state level to pay for some or all of the cost of training or certification. New York State has us fully listed and approved as a Workforce Eligible Training Provider (ETPL). Washington State approves anything approved in other states especially NY, without us having to separately apply and list. Acceptance/approval at the state level will be a state by state thing, depending on demand. |
Posted on October 25, 2010 by Atul
The Cohen Group:
The Wall Street Journal
OCTOBER 12, 2010
Obama and the Politics of Outsourcing
For every job outsourced to Bangalore, nearly two jobs are created in Buffalo or other American cities.
By William S. Cohen
In the opening scene of the new NBC comedy “Outsourced,” lead character Todd Dempsey arrives at work to find the call center he is supposed to manage has been moved to India. Suddenly a brick flies through the window with an angry anti-outsourcing message attached. Todd’s boss laughs and adds it to a pile of bricks beside his desk.
In recent weeks, Congress and the AFL-CIO have thrown some bricks of their own through the windows of American businesses. Last Thursday the union unveiled a new searchable database of more than 400,000 U.S. companies and subsidiaries it says have shipped jobs overseas. The database is part of organized labor’s campaign to harness anti-outsourcing sentiment to energize union voters for the midterm elections. Meanwhile, the Senate voted 53-45 last month to raise taxes on companies that move operations abroad and lower payroll taxes for jobs created in the U.S.
The Senate vote was seven shy of the 60 needed to get the “Creating American Jobs and Ending Offshoring Act” past a filibuster, but the angry message was received loud and clear: Protectionist sentiment is taking hold in America and in Congress. If this sentiment is allowed to grow unchecked, the damage to our economy and relations with key allies could be severe.
A Wall Street Journal/NBC News poll released Sept. 28 found that outsourcing was the top reason cited by Americans as the cause of the country’s economic problems—and that for the first time in years a majority (53%) of Americans say free-trade agreements have hurt the U.S.
Politicians are responding to this antitrade sentiment by enacting protectionist measures. In August, Congress voted to raise fees for H1-B and L1 visas to discourage skilled workers from India and other countries from coming to the U.S. That same month, the state of Ohio banned the use of public funds for offshore services—including IT services from India.
Most people treat outsourcing as a zero-sum game—one foreign worker replaces one American worker. But this is not how the dynamic global economy works. In 2007, Matthew Slaughter, an economist at Dartmouth’s Tuck School of Business, published a comprehensive study of the hiring practices of 2,500 U.S.-based multinational companies.
He found that when U.S. firms hired lower-cost labor at foreign subsidiaries overseas, their parent companies hired even more people in the U.S. to support expanded operations. Between 1991 and 2001, employment at foreign subsidiaries of U.S. multinationals rose by 2.8 million jobs; during that same period, employment at their parent firms in the U.S. rose by 5.5 million jobs. For every job “outsourced” to India and other foreign countries, nearly two new jobs were generated here in the U.S.
Those new U.S. jobs were higher-skilled and better-paying—filled by scientists, engineers, marketing professionals and others hired to meet the new demand created by their foreign subsidiaries. Todd, the American call center manager transferred to India in “Outsourced,” keeps a framed picture of an executive suite back home on his desk—a reminder of the more prestigious job he is working towards. That job is more likely to be created because of the call center in India.
Putting up protectionist barriers against outsourcing also risks retaliation by foreign trading partners, whose businesses also hire workers abroad—including here in the U.S. A 2004 study by Prof. Slaughter titled “Insourcing: The Often Overlooked Aspect of Globalization” found that the number of American jobs created by the subsidiaries of foreign-based multinationals has more than doubled over the past generation.
In 2002 those subsidiaries employed over 5.4 million American workers, nearly 5% of total private-sector employment. They also paid American workers 31% more than their American nonsubsidiary competitors—an average of $56,667 per year. If Congress enacts legislation to stop American companies from outsourcing, foreign governments could do the same—and that could put at risk millions of high-paying jobs in the U.S.
During difficult economic periods, people are tempted to seek refuge in the false promise of protectionism. This is true of both America and India. Today, India maintains protectionist limits on foreign direct investment in such areas of its economy as infrastructure, insurance, retail and defense. And Indian politicians continue to put up obstacles to foreign investment in nuclear power. If India wants the U.S. Congress to resist protectionism, New Delhi has a responsibility to remove barriers against American investment.
Politicians are not above exploiting an issue by appealing to popular sentiment even when that sentiment is belied by economic reality. President Obama has succumbed to this temptation, warning that we should not tell U.S. companies that they will be treated the same “if you create a job in Bangalore, than if you create one in Buffalo.”
That may play well in Buffalo. But the fact is that for every job outsourced to Bangalore, nearly two jobs are created in Buffalo and other American cities. That’s a good deal for America—and something our president, and even Todd from “Outsourced,” should understand.
Mr. Cohen, a former U.S. secretary of defense, is CEO of The Cohen Group, a business consulting firm.
Posted on September 12, 2010 by Atul
Global coverage matters in BPO and few have the coverage that Genpact does. More below!
Genpact Celebrates Ten Years in China – MarketWatch.
First Business Process Outsourcing Company in Dalian Continues to Grow and Invest in Chinese Market
NEW YORK & DALIAN, China, Sep 10, 2010 (BUSINESS WIRE) — Genpact Limited (G 15.65, +0.14, +0.90%), a global leader in business process and technology management, celebrated the 10th anniversary of its entry into the Chinese market in Dalian today. Genpact’s global President and CEO Pramod Bhasin and newly-appointed CEO of Genpact Asia Charles Hunting met with the company’s employees to look back on Genpact’s achievements over the past decade and outline Genpact’s vision for the future, including the implementation of the company’s China strategy.
Pramod Bhasin, President and CEO of Genpact, said of Genpact’s accomplishments thus far, “China is a strategically important market for Genpact. It is a fact recognized around the world that if you want to succeed, you have to be in China. China’s service outsourcing industry has grown rapidly over the last ten years, as has the nation’s abundance of capable talent. This makes me even more confident of the future as Genpact continues to invest in the Chinese market and strengthen our China strategy and operations here.”
A pioneer of the outsourcing industry in China, Genpact introduced the new business model of outsourcing to China by opening the country’s first business process outsourcing (BPO) center in Dalian in June 2000. Since then, Genpact has proven its willingness to invest in its China operations and its commitment to the Chinese market by growing its business in China to include five operations centers in Dalian, Changchun, Shanghai, and Beijing, with more than 3,000 employees.
“Genpact China’s progress and growth over the last ten years, as well as the support the Chinese government has given to developing the country’s outsourcing industry, has been extremely impressive,” said Charles Hunting, CEO of Genpact Asia. “We expect this to continue as a result of a very strong strategy and growth plan looking forward. You really will see Genpact in China drive the next wave of innovation in outsourcing and through continuing to work with the Chinese government we expect to achieve significant local, regional and global growth. One area where we are seeing significant opportunity is through our Smart Enterprise Processes (SEP(SM)) methodology where we are helping Chinese enterprises become globally competitive as a result of implementation.”
Vice-Mayor, Cao Aihua said, “Dalian is one of China’s leading outsourcing cities, and has also been recognized as a pilot city for guiding China on its path towards becoming a strong service outsourcing nation. As Genpact’s investment and development in Dalian has grown over the last few years, so has the economy of this city. We invite other multinational companies like Genpact to invest in Dalian and help further drive the region’s economic development.”
In addition to government recognition, Genpact’s investment in the Chinese market and dedication to local customers has also been commended by its Chinese clients.
“Genpact’s process reengineering services have been very helpful to us in meeting current challenges,” commented Mr. He Ping, General Manager of Zhejiang Shenli Textile Goods Co., Ltd., “The changes brought by Genpact have led to a fundamental ideological shift within our company. By improving our management concept, we can now focus more on our core business of providing customers with products of higher added value, which will in turn strengthen the company’s commercial performance.”
“As a leader in our industry, we face many challenges. Genpact’s global experience and customized solutions have helped us better optimize and standardize our business processes, providing greater support for our financial leasing business,” commented Sun Dongguang, Executive General Manager of ICBC Leasing.
As an organization geared to effective process delivery, with a culture of operational excellence and Six Sigma, Genpact China has received numerous accolades over the last ten years. In 2008 at China’s 30th anniversary celebration of the country’s opening of its economy to the external world, Genpact China was recognized as one of the top 60 foreign companies that contributed to the growth of the economy. Moreover, the company was recently named one of the “Top 10 Global Service Providers in China” at the 3rd China International Service Outsourcing Cooperation Conference held in Nanjing on June 12th.
For more information on Genpact’s 10th Anniversary, please visit:http://www.genpact.com/china/
About Genpact
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEP(SM)), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.
SOURCE: Genpact Limited
Posted on September 9, 2010 by Atul
Outsourcing: Brazil Blossoms as IT Services Hub – CIO.com.
CIO — CapGemini’s announcement last week that it would invest $298 million in Brazilian IT service provider CPM Braxis attracted a lot of attention in outsourcing circles. The move will give the Paris-based company a 55 percent stake in CPM Braxis, the option to buy the company outright within three to five years of the close of the deal, and the chance to leapfrog its global competitors already entrenched in the country.
“CapGemini is visionary, getting into the market ahead of its global competitors,” says Atul Vashistha, president of offshore outsourcing consultancy Neo Advisory. “This is a very promising strategic move.”
Meanwhile, CPM Braxis—a major South American outsourcer with 5,500 employees—is predicting 20 percent growth and $450 million in revenue in 2010.
The Brazilian company’s financial outlook is emblematic of the Latin American market for outsourced services, which is expected to grow 12 percent in 2010 to $8 billion, according to Forrester Research. That’s on top of the $19 billion that local companies will spend on IT consulting services.
Brazil—with its 250,000 IT professionals, 23,000 annual IT graduates, and infrastructure capable of supporting double-digit growth—is at the heart of the IT services supply chain in the Southern Hemisphere.
In fact, most major U.S. players including HP, Accenture and Unisys (UIS) have an escalating presence in Brazil, which has been largely unaffected by the recent global economic slump. In June, IBM (IBM) announced plans for its first South American research center, located in Brazil, as part of its strategy to sell technology and services to large, fast-growing emerging nations.
Indian outsourcers such as Satyam, Infosys and Wipro have been aggressively expanding in Latin America. Tata Consultancy Services (TCS), for example, has three global delivery centers, including an Oracle (ORCL) center of excellence and more than 1,500 employees working in Brazil. Home-grown providers, like Politec, Ci&T and Stefanini, have been expanding rapidly.
“They are looking to grow regionally and also tap the U.S. market, hiring resources in the U.S. and other South American [countries],” says Vashistha.
According to the Brazilian Association of Information Technology and Communication Companies (commonly known as BRASSCOM, an allusion to NASSCOM, which worked to fuel India’s IT industry), Brazil’s offshore outsourcing market hit $1.4 billion in 2008, rising 75 percent in a single year. An October, 2009 report from Gartner states that “Brazil’s economic footprint combined with having the largest domestic IT consumption in all of Latin America, as well as international recognition as one of the most promising and rapidly emerging economies, makes it a natural destination to evaluate for IT services.”
Continue Reading
Posted on September 2, 2010 by Atul
The Brazil market is growing and vibrant. This acquisition shows the importance and potential of the Brazil market. CPM Braxis is a leading player in Brazil. This will change the competitive outlook in Brazil.
Capgemini acquires a 55% stake in CPM Braxis, the leading Brazilian IT services player | News | Capgemini Worldwide.
With a client base of major Brazilian and international companies, particularly in the financial sector, CPM Braxis expects to record 2010 revenues of around BRL 1 billion (€450 million). The deal will enable Capgemini to considerably boost its presence in Brazil an IT services market amongst those with the highest potential. The agreement will see the Group widen its client base and contributes to Capgemini’s ability to better support its international clients in their developments in Brazil. CPM Braxis will benefit from Capgemini’s assets – notably its global reach, methodologies and network of alliances – to serve its own clients, both in Brazil and around the world.
Brazil represents 47% of the Latin American IT services market, valued at $23 billion[1]. Driven by a booming economy, the Brazilian IT services market has enjoyed the highest growth rate in the region for the past five years, and yearly growth should exceed 10% until 2014.
With over 5,500 employees, CPM Braxis boasts a diversified business portfolio focused on Application Outsourcing and Enterprise Application Services, and Infrastructure Integration and Infrastructure Services, the majority of which is delivered through multi-year contracts. CPM Braxis serves over 200 clients, and is especially strong in the financial sector. Its biggest client, major Brazilian bank Bradesco, was also its biggest shareholder prior to the transaction. Capgemini will be able to draw on its expertise and knowledge of the local market. CPM Braxis is also present in the telecoms sector, as well as in manufacturing and utilities.
The company saw growth of 12% in 2009 and should grow by nearly 20% in 2010. CPM Braxis should post above-market growth over the coming years, and is also currently expected to register an Ebit margin of around 6% in 2010, which looks set to rise over the years to come.
Under the terms of the transaction, Capgemini will acquire 55% of the share of CPM Braxis, representing a total amount of BRL 517million (€233 million). The enterprise value of CPM Braxis is estimated at BRL 970 million (€437 million). The operation will be funded using the Group’s net cash position. It will comprise of a CPM Braxis share capital increase of BRL 287 million (€129 million), and a share buy-back from CPM Braxis’ existing shareholders for BRL 230 million (€104 million), all of which have decided to remain in CPM Braxis and to proportionally reduce their stake in the company.
Capgemini has an option to buy the remainder of CPM Braxis’ capital (45%), and the existing shareholders have an option to sell their remaining shares. These options can only be exercised between the 3rd and the 5th anniversary of the closing date (on the basis of an estimated price based on fair market value at the time of the exercise of these options). Capgemini will consolidate CPM Braxis in its accounts as of the transaction’s expected closing in early October 2010 and will recognize a balance sheet liability, representing the estimated value of the 45% stake in the company at the time of the exercise of the options.
For Paul Hermelin, Chief Executive Officer of Capgemini: “The acquisition of CPM Braxis – a step in line with the Group’s growth strategy – allows us to fulfill three objectives: to extend our presence in a fast-growing country; to support our global clients in the regions where they focus their investment, and to strengthen our Group with the addition of a experienced management team, and more than 5,500 dynamic employees”.
Luiz Carlos Trabuco, Chief Executive Officer of Bradesco, states: “Bradesco congratulates CPM Braxis on becoming part of one of the ten largest worldwide groups in the segment; and also Capgemini, for expanding its global activities in Brazil. We believe that this union will further broaden the competitiveness of CPM Braxis, as well as the company’s growth capacity in the vigorous Brazilian market and strengthen its capability in assisting global clients.”
José Luiz Rossi, Chief Executive Officer of CPM Braxis,explains that “Joining a group with the worldwide reach of Capgemini is a great opportunity, in the high-growth IT services market in Brazil. We will expand our client base by making our services available to Capgemini’s international clients present in Brazil, and will also be able to offer Capgemini’s global expertise to support our major Brazilian clients in their international development projects. Finally, joining Capgemini is a chance to give our employees more attractive career opportunities.”
With this deal, Capgemini reinforces its global dimension and resolutely multicultural nature. Brazil will become the Group’s sixth largest country in terms of headcount, with more than 6,200 employees.
About Capgemini
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs 95,000 people worldwide.
More information is available at www.capgemini.com.
Rightshore® is a trademark belonging to Capgemini
About CPM Braxis
CPM Braxis is the biggest Brazilian IT services company and one of the biggest in Latin America. It offers Application Services, Infrastructure Technology Services as well as Business Process Outsourcing (BPO) to companies located in Brazil and all over the world. With a history of more than 28 years of success, 8 development centers and 5,5 thousand professionals, CPM Braxis has specialized development plants, testing and command centers for infrastructure remote management, as well as shared maintenance and support service cores for SAP solutions.
The value proposal from CPM Braxis includes mastery in specific knowledge per industry, capacity to execute parallel operations simultaneously, competitive structure of prices and scalability, as well as flexible delivery models, sturdy processes and first line methodologies. The excellence of its work is based on creativity and innovation, in the capacity of both attracting and maintaining the best talents. CPM Braxis is the only Brazilian company which is mentioned on the Black Book of Outsourcing as one of the 50 best global outsourcing companies, taking the 22nd position. It is also the first IT service company in Brazil to get the CMMI Dev 1.2 Level 5 certification. www.cpmbraxis.com
[1] Gartner, IT Services Market Metrics Worldwide Forecast, Q2 2010, 9 June 2010
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