IAOP® partners with Global Supply Risk Monitor(SM) to offer its members an additional member-service, enabling members the ability to continuously monitor, predict and manage Country, City and Supplier level risks, affecting the global services and outsourcing industry

SAN FRANCISCO and POUGHKEEPSIE, N.Y., Feb. 7, 2012 /PRNewswire/ — The International Association of Outsourcing Professionals (http://www.IAOP.org) partnered with Global Supply Risk Monitor(SM) (GSRM(SM)), (http://www.GlobalSupplyRiskMonitor.com), to offer a unique member-service to all IAOP® corporate members. This service will equip members to continuously leverage real-time sourcing intelligence, monitor supply risks and enhance governance.

“IAOP® strives to be the leading association for outsourcing professionals globally and continuously looks at adding services that our members deem valuable. Global Supply Risk Monitor(SM) will add tremendous benefits to our members and we look forward to this exclusive partnership with Global Supply Risk Monitor(SM),” said IAOP® CEO, Debi Hamill.

“Global Supply Risk Monitor(SM) is the global services outsourcing industry’s first ever comprehensive risk management system to proactively identify, monitor and report services supply chain risks, ensuring global corporations can sustain and further the gains from outsourcing and global operations,” said Neo Group Chairman, Atul Vashistha. “Global Supply Risk Monitor(SM) is a unique cloud-based product that enables clients to understand their service’s supply chain in real time and take quicker risk mitigation actions (captive centers and outsourced services such as ITO, BPO, KPO) across 50+ countries, 100+ cities and 500+ suppliers. New locations and suppliers are being added on a daily basis.”

IAOP® currently offers a variety of member-services to its corporate members ranging from IAOP®’s Knowledge Center – Firmbuilder.com, Value Health Check Survey, BestOutsourcingJobs.com, Globalization Today – The official publication of IAOP®, etc. With this new partnership, all IAOP® corporate members will be eligible for a base-level member-service at no additional cost and access additional benefits at significantly reduced rates.

About Global Supply Risk Monitor(SM)

Global Supply Risk Monitor(SM) (http://www.GlobalSupplyRiskMonitor.com) is a unique cloud-based subscription service that enables subscribers to monitor, predict and manage various risks in their services supply chain (captive centers and outsourced services such as ITO, BPO, KPO, etc.) across countries, cities and suppliers, in real-time. Global Supply Risk Monitor(SM) is powered by Neo Group (http://www.NeoGroup.com), a leading global firm focused exclusively on the global services and outsourcing industry, helping buyers, suppliers, governments and trade bodies, better leverage global services and mitigate risks.

About IAOP®

IAOP® (http://www.IAOP.org) is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP® is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring, and shared services.

Public Relations Contact:
Sudeep Misra | Head of Marketing, Neo Group | Sudeep@neogroup.com | +1 415 839 8050

This press release was issued through eReleases(R).  For more information, visit eReleases Press Release Distribution athttp://www.ereleases.com.

SOURCE Neo Group

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One of the first things you notice about India is how many people live there. Over one billion people are crammed onto this sub-continent, 17% of the world’s population and second only to China. Needless to say, personal space has an entirely different meaning in India, as does wealth, cuisine, health, and customer service. This population density is a constant across all the cities and even in rural areas, but as with all countries, once you delve a bit deeper, each city has its own personality and qualities to offer the visitor.

Of all the cities that I’ve visited in India, Jaipur was the cleanest and nicest. I wasn’t drenched from the monsoons of Mumbai, choked by the smog of Bangalore, or wilting in the heat of Chennai – Instead, I felt like the Maharaja as I spent a day touring the exquisite palaces (the Indians know how to honor history!) and I laughed out loud as I watched a whole herd of sacred cattle walk down the middle of a busy street. I also enjoyed the fine, spicy cuisine where my only decision was veg (vegetarian) or non-veg (with chicken) and the exceptionally generous hospitality of my host and Accelerance preferred business partner.

If a business is considering outsourcing IT services to India, I absolutely recommend Jaipur as the host city.

What a unique way for a nearshore player to showcase its offering but most importantly help allay concerns about safety and security.  Kudos to Mike Barrett and his team for this unique approach!

IBM creates Guadalajara Smarter Cities center in search of social solutions - Mexico, Regional

Published:Friday, December 16, 2011 15:52 (GMT -0400)

IBM’s (NYSE: IBM) Smarter Cities Exploration Center, created in partnership with Universidad de Guadalajara in Mexico, will look to develop high social and economic impact solutions for Latin America, representatives from both entities told BNamericas.

The center is said to be the first of its kind in Latin America, and is tasked with the mission of designing solutions to tackle infrastructure challenges faced by Guadalajara and other cities around the world.

Joint work between IBM and Universidad de Guadalajara will focus on research and sharing knowledge through the exchange of intellectual property among researchers. IBM’s data analytics, supercomputing and cloud computing capabilities will be used to drive development of new pilots and solutions.

The center has already started developing a transportation pilot that could reduce commuting time in the city by 15%, representing some US$90mn in savings a year by enabling citizens to use their time more productively and promoting energy efficiencies.

“This project will bring significant savings in terms of productivity, a reduction in traffic, less pollution in the city and, at the end of the day, less stressed citizens, because commuting is a real headache in big cities,” said Manuel Ávalos, the center’s leader in Guadalajara.

This pilot – the first in a series of initiatives – will provide real-time analysis and forecasting of traffic behavior for 1.7mn vehicles in Guadalajara, enabled by supercomputing technology, analytics and web services connected to mobile devices feeding updates to users. The objective is to increase the efficiency of commuting alternatives.

“Our challenge is to reduce commuting time by 15%,” said Víctor Manuel Larios, coordinator of the IT PhD program at Universidad de Guadalajara.

Traffic solutions also affect other areas, such as health, security and the resources available in a city, and “that’s why we decided to start with traffic,” Larios said.

In addition, mobile and smartphone use in the population provides the initiative with a great platform for crowdsourcing, as people can also participate by providing information.

“There is a strong government interest here to focus on health, improving services and security, but we still have to see what the priorities are. There is nothing concrete yet, but something for the health sector is the most likely,” Ávalos said.

According to Larios, the transportation project will serve as the basis for subsequent stages in building a smart city, including issues such as health, social services, security and education.

IBM creates Guadalajara Smarter Cities center in search of social solutions - Mexico, Regional

Published:Friday, December 16, 2011 15:52 (GMT -0400)

IBM’s (NYSE: IBM) Smarter Cities Exploration Center, created in partnership with Universidad de Guadalajara in Mexico, will look to develop high social and economic impact solutions for Latin America, representatives from both entities told BNamericas.

The center is said to be the first of its kind in Latin America, and is tasked with the mission of designing solutions to tackle infrastructure challenges faced by Guadalajara and other cities around the world.

Joint work between IBM and Universidad de Guadalajara will focus on research and sharing knowledge through the exchange of intellectual property among researchers. IBM’s data analytics, supercomputing and cloud computing capabilities will be used to drive development of new pilots and solutions.

The center has already started developing a transportation pilot that could reduce commuting time in the city by 15%, representing some US$90mn in savings a year by enabling citizens to use their time more productively and promoting energy efficiencies.

“This project will bring significant savings in terms of productivity, a reduction in traffic, less pollution in the city and, at the end of the day, less stressed citizens, because commuting is a real headache in big cities,” said Manuel Ávalos, the center’s leader in Guadalajara.

This pilot – the first in a series of initiatives – will provide real-time analysis and forecasting of traffic behavior for 1.7mn vehicles in Guadalajara, enabled by supercomputing technology, analytics and web services connected to mobile devices feeding updates to users. The objective is to increase the efficiency of commuting alternatives.

“Our challenge is to reduce commuting time by 15%,” said Víctor Manuel Larios, coordinator of the IT PhD program at Universidad de Guadalajara.

Traffic solutions also affect other areas, such as health, security and the resources available in a city, and “that’s why we decided to start with traffic,” Larios said.

In addition, mobile and smartphone use in the population provides the initiative with a great platform for crowdsourcing, as people can also participate by providing information.

“There is a strong government interest here to focus on health, improving services and security, but we still have to see what the priorities are. There is nothing concrete yet, but something for the health sector is the most likely,” Ávalos said.

According to Larios, the transportation project will serve as the basis for subsequent stages in building a smart city, including issues such as health, social services, security and education.

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Published: Monday, November 7, 2011 17:15 (GMT-0400)

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Latin American countries are set to leapfrog in terms of technology, and Xerox (NYSE: XRX), with its purchase of US business process outsourcing company Affiliated Computer Services (ACS), is expecting to cash in on this trend, Hervé Tessler, Xerox's president of Developing Markets Operations (DMO), told BNamericas.

“Because countries in Latin America are growing so fast and they have far fewer legacy systems than in the US or Western Europe, they can really jump quickly to cutting-edge technology. That's where we've got the most opportunities,” he said.

Xerox breaks business down into two main areas – technology, which is the legacy business with printers, copiers and platforms; and services such as BPO and ITO, which according to Tessler has tripled in size after the ACS acquisition. Each area represents about half of the US$22bn company, he said.

Latin America has been growing about 10-13% a year for Xerox, the executive added. But “in the developing markets in Latin America, we have a very small services business. Most of our business is technology. If you keep that growing and then you add to that the potential in the ACS offering, as we're doing, then you can really accelerate growth. We should begin to jump to a very different level of growth.”

The overall DMO unit brings in some 10% of revenues for Xerox, “but that 10% is growing 5-6 times faster than the total company. We're an engine of growth” as the company overall expands in the low single digits, he added.

The executive sees two different layers driving BPO growth – the current engagement of worldwide Xerox customers like banks and telcos that are looking to expand, as well as some big local companies like Banco do Brasil. “If you look at the current pipeline in developing countries, about 50% is BPO, and of that, half is linked to global customers and half is new business with local, big players. The most relevant offerings have to do with customer care and developments in finance and accounting, and HR services,” Tessler said.

via Xerox looks to leapfrog in Latin American markets with ACS purchase, Regional, Info. Technology, news.

Smart Enterprise Exchange

Today, outsourcing has become a mainstay of corporations. It is mainstream, it is global and it is rapidly changing. This dynamic has a huge impact on the competitiveness of global corporations. Yet, global sourcing is not what it was even a few years ago. Its complexity has risen manifold. It embraces multiple locations and multiple processes as companies seek, presumably, to optimize the gains from outsourcing and offshoring. This rise in use of outsourcing has been dramatic, exponentially raising the potential for outsourcing corporations and for nations seeking to provide the services. But it also has raised risks and brought on newer, and varied, risks, many of which are not fully assessed by risk managers. According to Gartner, the top 30 outsourcing destinations are emerging markets that bring varied and often high risks.

Over the past year, in particular, many of these risks have been brought to light by global events. Take the geo-political situation in Egypt that led to an unprecedented nine-day Internet shutdown; or the recent hurricane and floods in the USA that caused disruptions in operations from the south to the north-east. These two situations, in sharply contrasting locations – one, an emerging outsourcing hub and the other one of the world’s most industrialized nations – represent, probably, the worst nightmares of operations and outsourcing managers. But they are, by no means, the only possible doomsday scenarios. There are many other time bombs ticking away all the time, arising from the unique character of each country and city, endemic risks from financial turmoil such as the one in Greece and Portugal, policy-driven dynamics and even supplier-specific vulnerabilities.

Still, the higher risks are no reason for companies to turn the clock back on outsourcing or give up on further gains. The need of the hour, instead, is a proactive, and effective, risk-monitoring mechanism and strategy. This paper evaluates ways to monitor, predict and manage Global Sourcing & Outsourcing risks. In this paper, we assess the causes and the consequences of these risks, before presenting a model risk-management system that can monitor the risks, predict possible future occurrences of these risks and pro-actively manage them, ensuring buyers and suppliers can sustain, and even further, the gains from outsourcing and offshoring.

via Global Services – Global Supply Risk Management: Monitoring and Managing Global Sourcing & Services Outsourcing Risks.

Finally, a key partner is recognized!